How Can We Help You
Call, Click, or Visit – it’s always up to you!
Your satisfaction is our goal. Our approach to everything we do is designed around how we would like to be treated if we were the customer. We hope this page helps you understand how we can help you by answering some questions you may have about how we hope to serve your needs. Here’s a summary page of information to help you get started.
Office Hours of Operation
Weekdays, 8am to 5pm from October through May. 8am to 4pm during the summer.
Saturdays, 8am to Noon from October through May. Closed during the summer.
Closed Sundays. 24 Hour Emergency Service is always available to our customers.
Communicate with us
Visit or mail us at Chair City Oil, 525 Main Street, Gardner MA 01440 [ we are across from Price Chopper supermarket]
Call (978) 632-4600 during office hours and chances are that June or Pam will be the first voice you hear. We do not have recordings and fancy telephone systems, we talk to you. We have a very busy office during the heating season but your call is very important. We intend to understand your orders and requests completely and be sure they are given the priority they require. Most orders and questions can be answered quickly. Some may require more time and if necessary we will call you back with solutions.
Service calls are scheduled by both June and Pam as well as Mike Theriault our service manager and Peter Tourigny the general manager. When it is very cold and busy we will prioritize your needs. Please understand it is very difficult to pinpoint the exact time in the future a serviceman will have completed his work and arrive at your door. We realize your time is important and do everything we can to make appointment times work. We are expected to call you if we are running off schedule – please be sure we have a working contact number.
Every employee is expected to do what ever they can to satisfy your needs. Have a need to communicate with an owner? Please do. Call or email David Tourigny or Michael Tourigny.
After Hours – When our office is closed
We ALWAYS have a serviceman on call 24/7. We have a professional answering service, with real people, who will take any emergency calls when our office is closed to contact the on call employee. A service tech will call you back to take care of your needs. Call the same number (978) 632-4600, let it ring till answered.
Online Customer Account Access
Within 24 hours of setting up a new account you will be able to access your account online to order oil, service, make payments, and review all details of your transactions, equipment, deliveries and preferences. This is available 24/7 and is highly secure. We encourage anyone who wishes to use this method not to hesitate. BUT, we remain happy to talk and meet you when ever you wish.
Master Card, Visa, and Discover cards are accepted during office hours over the phone, in person, or online 24/7.
Cash can be taken in person during office hours or correct change can be paid to delivery and servicemen.
Checks payable to ‘Chair City Oil’ are accepted for approved accounts. Checks can be left in office mail slot located to the right of our office door 24/7.
Providing safe, affordable heating service to our customers is most important to us. We encourage everyone to consider a monthly budget as the easiest way to pay with low equal monthly payments. We are happy to provide you a budget plan customized for your home.
If you or someone you know needs financial assistance to help pay for their heat, we work with all programs available. Visit our FINANCIAL ASSISTANCE page for available solutions.
We truly wish to treat you like friends. We go out of our way provide extra care to elderly and anyone with special needs that require extra attention.